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1. #Outlook for mac 16.14.1 won't stay connected how to#
2. #Outlook for mac 16.14.1 won't stay connected series#

#Outlook for mac 16.14.1 won't stay connected how to#

A user might experience various issues described in our Knowledge Base article How To Fix The Credential Prompt Error In Outlook For Microsoft 365 And Office Apps Users. If Outlook falsely determines that you are an M365 user, an attempt is made to retrieve the Autodiscover from the known M365 endpoints. Outlook uses a set of methods to determine whether the provided user account comes from Microsoft 365. Check for M365 as a priority (only applies to Outlook 2016 version.Below are the steps Outlook performs when it tries to find the Autodiscover server:

#Outlook for mac 16.14.1 won't stay connected series#

Outlook takes a series of steps before it finds the Autodiscover server and if it succeeds to find any information on any of the steps prior to resolving the DNS records for the automatic configuration will fail. In case the Autodiscover record is properly configured via your DNS hosting provider, there can be a problem with the resolution of the record when Outlook fails to find the server Autodiscover points to. You would need to ping the hostname you find there from the Windows command prompt to get the IP. Important: to protect your account information we cannot publish your Server names and DNS records in public Knowledge Base.To find out IP_for_AutdDiscover_service for your account navigate to HostPilot® Control Panel > Home > Exchange servers and settings > Autodiscover. You would need to add the following line: Read the Knowledge Base article on How Do I Find And Modify Entries In The HOSTS File? for instructions on locating and updating the HOSTS file. As a temporary solution (quick fix) you can modify the HOSTS file on the workstation adding a line for the autodiscover service location.Read the Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It? for more information. Contact a DNS hosting provider for your domain and create a CNAME record for the autodiscover hostname.A special DNS record has to be configured for your domain. Outlook 2016/2019 can be set up to connect to Exchange only if there is a valid Autodiscover information for your domain. There is no Autodiscover record created for your Domain There is no Autodiscover record for your Domain.Possible reasons for Outlook 2016/2019 issues with connecting to Exchange are: This article describes possible causes for issues with Outlook 2016/2019 when connecting to an Exchange mailbox and ways to solve them.